Data Protection Statement

The Guesthouse Vienna
BHB Boutique Hotel Betriebs GmbH
Führichgasse 10
1010 Vienna, Austria
E-Mail: administration@theguesthouse.at

 

This data protection declaration describes how we collect and process personal data, which processing of personal data may be necessary in certain circumstances, for example when you visit our website, when you make an enquiry, book or purchase goods or services, or when you contact us per phone. Please take a few moments to read this declaration, which informs you how BHB Boutique Hotel Betriebs GmbH processes personal data and for which purposes, to whom we may disclose personal data and how we protect your personal data.

We regard your personal rights as our highest priority. Therefore, the BHB Boutique Hotel Betriebs GmbH uses best endeavors to protect your privacy.

All and any legal obligations and responsibilities regarding the protection of personal data exceeding or in addition to this declaration remain unaffected by this data protection declaration.

Why does BHB Boutique Hotel Betriebs GmbH collect personal data and how long is this personal data stored?

The BHB Boutique Hotel Betriebs GmbH collects and processes your personal data to offer excellent personalized services in relation to your stay in BHB Boutique Hotel Betriebs GmbH, to enable easy access to our website and to offer you optimized services. In addition your personal data allows the BHB Boutique Hotel Betriebs GmbH to keep you up to date with the latest product information, special offers and other developments, which in our opinion may be of interest to you. If you have no interest in receiving information on new developments or current products or services, you can inform us at any time.

The storage of personal data is carried out as long as necessary for the purposes as mentioned above or for a longer period of time provided that BHB Boutique Hotel Betriebs GmbH is required by law to collect and store such personal data.

Which data is processed?

There are various circumstances in which personal data helps the BHB Boutique Hotel Betriebs GmbH to offer you better services. You may for example be asked to disclose personal data to start a transaction. You will only be requested to disclose personal data relevant for the specific situation. This could include your name, billing address, telephone number, email address, preferred method of contact and/or credit card information. In addition, the BHB Boutique Hotel Betriebs GmbH will collect personal data for marketing purposes, for better understanding of our customers in order to be able to offer better services. Furthermore the BHB Boutique Hotel Betriebs GmbH collects personal data on customer activities on our website, which helps us to assess which online services are of greatest interest to our customers.

When does BHB Boutique Hotel Betriebs GmbH share personal data?

The BHB Boutique Hotel Betriebs GmbH takes the protection of your personal data very seriously. The BHB Boutique Hotel Betriebs GmbH assures that your personal data will not be sold or lent to other suppliers. In order to provide you with best services, the BHB Boutique Hotel Betriebs GmbH may, under certain circumstances, give your personal data to allied companies that are obliged to process your personal data in accordance with this data protection declaration.

Occasionally, it can be beneficial for the BHB Boutique Hotel Betriebs GmbH to share certain personal data with other companies (i.e. strategic partners with or sub-suppliers of the BHB Boutique Hotel Betriebs GmbH) so that they can provide you with services and products in the name of the BHB Boutique Hotel Betriebs GmbH. These companies may help us to administrate information, take reservations and orders, supply products, administrate and maintain customer data, offer customer service, evaluate interest in our products and services, conduct customer research, or complete customer satisfaction surveys.

However, these partner companies are obliged to process your personal data in accordance with this data protection declaration and applicable laws to protect your personal rights. Furthermore, the BHB Boutique Hotel Betriebs GmbH may be required by law or legal directive to disclose personal data.

How does BHB Boutique Hotel Betriebs GmbH share your personal data with strategic partners?

The BHB Boutique Hotel Betriebs GmbH has teamed up with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereafter Booking.com) to offer you our online reservation services. If you choose to book via Booking.com, the information you enter into this website will therefore be shared with Booking.com and its affiliates. This information may include personal data such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking.

Booking.com will send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation. Booking.com will also provide you with international customer service 24/7 from its local offices in more than 20 languages. Sharing your details with Booking.com’s global customer service staff allows them to respond when you need assistance. Booking.com may use your data for technical, analytical and marketing purposes as further described in the Booking.com Privacy Policy. This includes that your data might also be shared with other members of the Booking Holdings Inc. group of companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you customised service. If needed under applicable law, Booking.com will first ask your consent. If your data is transferred to a country outside the European Economic Area, Booking.com will make contractual arrangements to ensure that your personal data is still protected in line with European standards.

For further information about the use of personal data please visit https://www.booking.com/content/privacy.en-gb.html.

If you have questions about the processing of your personal data by Booking.com, please contact dataprotectionoffice@booking.com.

Furthermore the BHB Boutique Hotel Betriebs GmbH uses the booking services of Design Hotels AG, Stralauer Allee 2c, 10245 Berlin, Germany (www.designhotels.com) (hereafter Design Hotels). While we provide the content to this website and you make a reservation directly with us, the reservations are processed through Design Hotels. The information you enter whilst booking will therefore be shared with Design Hotels and its affiliates. This information may include personal data such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking. Alternatively you may login into your user account of Design Hotels whilst booking with us. Design Hotels is solely responsible for the data hereby provided.

For further information about the use of personal data please visit https://www.designhotels.com/privacy-policy.

If you have questions about the processing of your personal data by Booking.com, please contact community@designhotels.com

How does BHB Boutique Hotel Betriebs GmbH protect your personal data?

The BHB Boutique Hotel Betriebs GmbH takes measures, including administrative, electronic and physical procedures to protect your personal data from any loss, theft or misuse, as well as from unauthorized access, transmission, alteration, or destruction.

The BHB Boutique Hotel Betriebs GmbH website uses the industry-standard SSL (Secure Sockets Layer) encryption. This helps to safeguard your personal data and credit card information disclosed for online transactions.

You can also help us to secure your personal data by implementing some preventive measures. Therefore, please do always use a secure web browser and activate the respective settings for the protection of your personal data.

Integrity of your personal data

The BHB Boutique Hotel Betriebs GmbH has taken security measures to ensure that your personal data is in conformance with the intended purposes, accurate and up to date. You do of course have the right to ask us for verification that your personal data is accurate and up to date and require us – as the case may be with respect to the applicable law – to make any necessary changes. You can help us by making sure your contact information and default settings are correct, complete and up to date. You may also request a copy of your personal data by contacting us at the e-mail address mentioned above.

Cookies and other technologies

As is common on many commercial websites, the BHB Boutique Hotel Betriebs GmbH uses cookies and other technologies to assess which areas of our website are particularly popular, how visitors to our website navigate the site and how much time they spend in each section. In addition, the BHB Boutique Hotel Betriebs GmbH uses cookies and other technologies to assess the effectiveness of our online marketing and ensure customers are made aware of the products and services of the BHB Boutique Hotel Betriebs GmbH. The BHB Boutique Hotel Betriebs GmbH uses cookies and other technologies to analyse the data traffic on our website, so that we can further improve its design and functionality and improve the efficiency of our communication with customers. In addition the BHB Boutique Hotel Betriebs GmbH uses cookies to align the website more closely to your specific needs and offer you easier navigation on every visit.

As with most other commercial websites the BHB Boutique Hotel Betriebs GmbH also automatically collects certain information, which is stored in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, time and date stamps and clickstream data.

In some of our e-mail messages, the BHB Boutique Hotel Betriebs GmbH uses click-through URLs that are connected to contents on our website. When you use such an URL address, you pass through our web server before you actually reach the destination webpage. The BHB Boutique Hotel Betriebs GmbH tracks this click-through data to determine interest in certain topics and to measure how effectively it communicates with our customers. If you do not wish your information to be collected in this way, please do not click on any text or graphic links in our e-mails.

Additionally, the BHB Boutique Hotel Betriebs GmbH uses pixel tags (small picture files) in external services (i.e. table reservations at our Brasery & Bakery) and in our signatures, that provide information about which areas of the website customers have visited and/or measure the effectiveness of customer search requests on our website. These pixels capture anonymized and aggregated user and usage data without specific information and therefore cannot be traced to a concrete individual. This allows external services (i.e. facebook, Instagram etc.) to analyse this information without identifying the individual. The duration of these cookies is limited to a specific time frame and expires automatically thereafter. For further information on external service please see below.

Pixel tags also allow the BHB Boutique Hotel Betriebs GmbH to send e-mail newsletters in a format accessible by our customers. Additionally we can see if our e-mails were opened in order to help the BHB Boutique Hotel Betriebs GmbH to ensure to only send e-mails our customers are interested in.

Our corporate commitment to protect your personal rights

As already mentioned above, the BHB Boutique Hotel Betriebs GmbH takes your personal rights very seriously. To ensure security of your personal information, all relevant staff is directed to protect your personal data and appropriate security measures for the protection of personal data are implemented.

Our website contains links to other companies’ websites. The BHB Boutique Hotel Betriebs GmbH is not responsible for such companies’ privacy practices. The BHB Boutique Hotel Betriebs GmbH therefore recommends you to ask for such companies’ data protection declarations.

Questions regarding your personal rights

If you have questions or concerns regarding the protection of your personal data, please feel free to contact us by sending us a message (contact details see above).

You can of course ask the BHB Boutique Hotel Betriebs GmbH about which personal data was collected by the BHB Boutique Hotel Betriebs GmbH about you, the origin of such personal data, the purposes of the processing of such personal data and to whom such personal data was disclosed. Additionally, you have the right to ask the BHB Boutique Hotel Betriebs GmbH to correct inaccurate or incomplete personal data or to delete unlawfully processed personal data subject to applicable data protection laws.

You have the right to revoke any previously given consent to the processing of your personal data by the BHB Boutique Hotel Betriebs GmbH at any time. For the avoidance of doubt, such revoke of consent is not applicable for any processing of personal data the BHB Boutique Hotel Betriebs GmbH is entitled for without prior consent subject to applicable data protection laws.

The BHB Boutique Hotel Betriebs GmbH is authorized to modify this data protection declaration from time to time. In case of any significant modifications a notification will be published on our website together with the updated version of this data protection declaration.

Newsletter

Our newsletters are designed to inform you about us, our services and offers.  If you wish to receive our newsletters we require from you a valid e-mail address, as well as information which helps us to verify that you are the owner of the given e-mail address or that the owner agrees to receive our newsletters. Further data possibly includes your name and address details. This data is only used to send you newsletters and will not be disclosed to third parties. When you sign up for the newsletter we store your IP address and the date of registration. This processing of data only serves as evidence in cases where a third party misuses an e-mail address and signs up for a newsletter without the knowledge of the e-mail address owner. You can revoke your consent at any time to our storage of such personal data, in particular of your e-mail address and to send newsletters to you. This revoke can be made through a link supplied in the newsletter itself or by sending a message to the contact details provided in this data protection declaration.

Use of server-log-files

The provider of these websites automatically collects and stores information in so-called server log files which your browser automatically transmits to us, such as

  • browser type/version
  • used operating system
  • referrer URL
  • host name of the accessing computer
  • time of query

A merging with other data sources does not take place. We reserve the right to retrospectively check the data if reasonable evidences concerning illegal use become known.

Use of Google Analytics and remarketing

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users navigate the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will also disclose this information to third parties if this is required by law or where third parties process this data on behalf of Google.

Third party suppliers, including Google, will place online adverts on websites. Third party suppliers, including Google, use stored cookies to place adverts on the basis of previous visits of a user to this website.

Google will in no circumstances combine your IP address with other data stored by Google.  You can opt out of having your data used by Google Analytics in future by visiting this webpage: tools.google.com/dlpage/gaoptout.

Alternatively you can disable cookies by Google by deactivating Google advertising in your web browser. Or you can deactivate the use of cookies by third parties by opting out of interest-based advertising through the Network Advertising Initiative, of which Google is a member.

Please be aware that this website uses Google Analytics with the extension code "gat._anonymizeIp();" in order to guarantee an anonymous data collection of IP addresses (so called IP-Masking).

You may refuse the storage of cookies by selecting the appropriate settings on your browser. Please note that this might prevent you from using some of the features or services on this website. By using this website you declare that you agree to the collection of data by Google in the way described and for the purposes described above.

Use of Youtube

This website uses plugins from Youtube.de/Youtube.com that are operated by Youtube, LLC, Cherry Ave, USA, represented by Google Inc.

When you view a page of our website that contains such a plug-in, a connection is made to the Youtube servers and the plug-in is displayed on the page via a message to your browser. Information is transmitted to the Youtube server about which of our web pages you have viewed. If you are logged in to Youtube at the time, this information is sent to your personal Youtube user account. By using the plug-in functions (e. g. by playing a video or making a comment), this information is also sent to your Youtube account. You can only prevent this by logging out before using the plug-in. You can find information on the collection and use of data through the platform / plug-ins in the privacy policy section at www.youtube.com.

For further information about the use of personal data please visit https://policies.google.com/privacy?hl=en-GB&gl=en.

Use of Vimeo

This website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our website or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

 

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Use of Instagram

Functions of the service Instagram are embedded on our websites. These functions are offered by the Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged in to your Instagram account, you can link content of our websites to your Instagram profile by clicking the Instagram button. Instagram will thereby associate visits to our websites with your user account.

We would like to point out that we, as providers of these websites, do not obtain knowledge about the content of transmitted data as well as their use by Instagram.

For further information, please review the Instagram Privacy Policy: http://instagram.com/about/legal/privacy/

Use of Facebook

The BHB Boutique Hotel Betriebs GmbH operates a site owned by the social network site facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). You will recognize such plug-ins by Facebook’s blue “F” or characterized by using the word “Facebook”. For an overview of facebook plug-ins please visit http://developers.facebook.com/docs/plugins/.

When you view a page of our website that contains such a plug-in, a connection is made to the Facebook servers and the plug-in is displayed on the page via a message to your browser. Information is transmitted to the Facebook server about which of our web pages you have viewed. If you are logged in to Facebook at the time, this information is sent to your personal Facebook user account. By using the plug-in functions (e.g. by clicking on the 'like' button or making a comment), this information is also sent to your Facebook account. Facebook is responsible for any further processing of such data sent to Facebook.

We would like to point out that we, as providers of these websites, do not obtain knowledge about the content of transmitted data as well as their use by Facebook. For further information, please check the Privacy Policy of Facebook under https://www.facebook.com/policy.php.

If you do not wish Facebook to associate your visit of our websites to your Facebook account, please log out of your Facebook account. You can find the respective conditions and possible settings by consulting Facebook’s data protection information. If you want to prevent data to be sent to Facebook, please log out of your Facebook account before using the plug-in.

Use of Pinterest

This website contains functions of the Pinterest social network, operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA.

When you visit a page containing the Pinterest social plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits this log data to Pinterest servers in the United States. This log data may include your IP address, the address of the websites visited, which also includes Pinterest features, browser type and settings, the date and time of the request, how you use Pinterest, and cookies.

More information about the purpose, scope and further processing and use of data by Pinterest, as well as your rights and options to protect your privacy, can be found in the privacy notices of Pinterest: https://about.pinterest.com/de/privacy-policy.

Use of Twitter

Functions of the Twitter service are embedded on our websites. These features are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

When you use Twitter and the “Retweet” function, the websites you visit are connected to your Twitter account and made known to other users. In doing so, data will also be transferred to Twitter.

We would like to point out that we, as providers of these websites, do not obtain knowledge about the content of transmitted data as well as their use by Twitter. For more information on Twitter's privacy policy, please go to https://twitter.com/privacy.

Your privacy preferences with Twitter can be modified in your account settings at https://twitter.com/account/settings.